💖 Dotforma Promise: Return & Exchange Policy

At Dotforma, we want you to feel confident and satisfied with every purchase. Your home should be a source of calm, not stress. If for any reason you are not happy with your order, we're here to help.

🌟 Our Quality Guarantee: Damaged or Broken Products

We carefully package every aesthetic piece, but we know accidents happen in transit. If you receive a product that is broken or damaged, we promise to make it right immediately.

• 100% Guaranteed Resolution: Simply contact us within 3 days of delivery.

• Your Choice: We will happily send you a brand-new replacement for free or issue a 100% refund to your original payment method.

General Returns

We understand that sometimes an item doesn't fit the vibe of your space.

• Return Window: Most products can be returned within 5 days from the date of delivery.

• Condition: Returned items must be unused, kept in their original packaging, and in the same new condition as received.

• Exclusions:

  • Customized products (items made specifically for your order).

  • Products that cannot be restored once applied or used (e.g., wall decals, some specialty adhesives).

Small Furniture & Lighting

Because your items are carefully packaged for assembly in your space, we have specific rules for larger items.

• Before Assembly: Furniture can be returned if it is unopened and unassembled.

• After Assembly: Once opened or assembled, furniture and lighting are non-returnable, except in the case of manufacturing defects or damage confirmed upon delivery (see our Quality Guarantee above).

Exchanges

If you want to swap an item, we're happy to convert your return into an exchange to help you find the perfect piece. Most products are eligible for exchange if:

• You accidentally ordered the wrong size, color, or model.

• We mistakenly shipped the wrong product (at our cost).

Refunds

• Processing Time: Refunds will be processed as soon as we receive and approve the returned goods, confirming they meet the required condition.

• Timeline: Once processed, refunds usually arrive within 5–7 business days, depending on your card issuer or payment provider.

A Note on Intentional Shopping

To ensure your satisfaction and eligibility for return, please verify the size, color, and model before opening or assembling the product. This helps guarantee the item is eligible for return or exchange if you change your mind.

How to Request a Return or Exchange

We make the process simple and hassle-free.

• Contact Us:

  • Use the site's chatbox located at the bottom-right corner of any page.

  • Or email us directly at support@dotforma.com.
    
    

Our team will guide you through the next steps and arrange any necessary return shipping or replacement.