Refund policy
Return & Exchange Policy
At Dotforma, we want you to feel confident and satisfied with every purchase. If for any reason you are not happy with your order, please review our return and exchange guidelines below.
General Returns
-
Return Window: Most products can be returned within 7 days from the date of delivery.
-
Exclusions:
-
Customized products are non-returnable.
-
Products that cannot be renewed after return (e.g., wall covers) are non-returnable.
-
-
Condition: Returned items must be unused, in original packaging, and in the same condition as received.
Furniture
-
Furniture can only be returned before opening or assembly.
-
Once opened or assembled, furniture is non-returnable, except in the case of manufacturing defects or damage.
Exchanges
-
Most products are eligible for exchange if:
-
You accidentally ordered the wrong size, color, or model.
-
We mistakenly shipped the wrong product.
-
Refunds
-
Refunds will be processed as soon as we receive and approve the returned goods.
-
Once processed, refunds usually arrive within 5–7 business days, depending on your card issuer or payment provider.
Before You Use Your Product
Please verify size, color, and model before opening or assembling the product. This helps ensure eligibility for return or exchange.
How to Request a Return or Exchange
-
Contact Us:
-
Use the AI Assistant located at the bottom-right corner of any page.
-
Or email us directly at support@dotforma.com.
-
-
Our team will guide you through the next steps and arrange return shipping if applicable.